Packing: Generally, we send all of our shoes with original package. Shipment: We will send your orders in 1~7days(according to your orders quantity) after the payment. Return&Refund: Return and exchange are accepted within 7 days since you receive the products. We are not responsible for any freight of returned products of incorrect size which are chosen by yourself. We refund your money or exchange your item for another piece of the correct size after we receive the returned item. Feedback: Positive feedback(5 stars) is very important to us, please leave a feedback. The products we sell are 100% original. If you have any problem, please timely contact us, we will contact you immediately.