Refund Policy & Returns

At Creations De Palm we value our customers and we always want to make sure that you are happy with your purchase. To guarantee this, we offer you 7 days to think about your purchase as soon as you receive it. Shopping with us is stress-free and relaxing!

If you want to return the product for another product or for a full refund, please send an email to or complete the return form and our customer service will gladly help you further. Include in the e-mail you send us the model form for withdrawal as an attachment. We also offer buyer protection service. Full refund is eligible when package has not been received after 85 days.

We do not offer free return but return fee will be refunded. Once the returned unopened product has reached our warehouse successfully, you will receive an email from us and we will immediately send you a new product (if in stock) or we will process your refund within 2-5 business days using the payment method you used. You will receive PayPal returns within a few days, but bear in mind that paying back to a credit card can take a little longer than usual. Contact your card provider for the exact processing times.

(Exceptions can be found in the Terms and Conditions)

Return right in case of defect

The products are extensively tested in advance, but nevertheless it can happen that a product is damaged upon shipment. First contact us by mail to solve the problem together.